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Returns, Exchanges & Refunds Policy

Last updated: July 3, 2026

Return Policy Overview

We accept returns within 30 days of delivery. Items must be unused and returned in their original packaging. Refunds are processed to the original payment method within 5-7 business days after we receive and inspect the returned item.

Issue Reporting

If any items are missing or you received the wrong item, please report the issue to our customer service team within 7 days of delivery for the fastest resolution.

If you received a defective or damaged item, please let us know and we will replace it for you as soon as possible.

Start a Return / Report an Issue

Returns

How to Initiate a Return:

  1. Contact our customer service team via email at bloom@bloomwitness.com or through our Contact page within 30 days of receiving your order.
  2. Provide your order number and reason for return. Our team will respond within 1-2 business days with return instructions and a return address.
  3. Pack the item securely in its original packaging and ship it to the return address provided by our team.
  4. Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

Important: Please do not ship items back to the original shipping address on the package. Wait for our return address instructions via email.

  • Items must be unused and returned in their original packaging.
  • Shipping fees are non-refundable once the order has shipped, unless the return is due to our error (defective/damaged/wrong item).
  • If the return is not due to product damage, shipping error, or defect, you may be responsible for return shipping costs.
  • If you have multiple packages, please process items from each box as a separate return.
  • Final sale and clearance items are not eligible for return unless defective. For defective items, please contact our customer service directly.

Refunds

  • Refunds are processed to the original payment method (credit card, PayPal, or other payment gateway used at checkout).
  • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
  • The refund amount will be the purchase price of the item(s) returned, excluding original shipping costs (unless the return is due to our error).
  • Depending on your payment provider, it may take additional time for the refund to appear in your account (typically 1-2 billing cycles for credit cards, or immediately for PayPal).

Exchanges

  • Exchanges are only accepted for the same style/product at the same price.
  • If you wish to exchange for a different style/product, we recommend returning the original item for a refund and placing a new order.
  • All exchanges are subject to stock availability. If the item is out of stock when the return is received, we will issue a refund instead.

Replacements

Replacements are only for wrong, missing, defective, or damaged items; refunds are not available under this policy.

If you received the wrong item, you need to return it first before we can process a replacement.

PayPal Dispute Resolution

If you paid via PayPal and are unable to resolve an issue with us directly, you have the right to open a dispute through PayPal's Resolution Center within 180 days of your purchase. PayPal will mediate between both parties to reach a fair resolution.

However, we encourage you to contact us first — most issues can be resolved quickly and amicably without the need for a formal dispute.

Need Help?

If you have any questions about our return policy or need assistance with a return, please click the chat button on our website or send an email to:

bloom@bloomwitness.com

We aim to respond to all inquiries within 1-2 business days.